Carolina QuotesTwo aspects of this work process are of critical importance.
Charles Perrow Connected to the Carolinas
Source
No citation is recorded for this quotation.
- work
- "Hospitals: technology, structure and goals", 1965
- year
- 1965
no citation recorded
Cite this record
“Two aspects of this work process are of critical importance.” Charles Perrow. Carolina Quotes, record CQ-3965DBBA86. https://carolinaquotes.com/quote/3965dbba86
More from Charles Perrow
From the beginning, the forces of light and the forces of darkness have polarized the field of organizational analysis, and the struggle has been protracted and inconclusive. The forces of darkness have been represented by the mechanical school of organizational theory — those who treat the organization as a machine. This school characterizes organizations in terms o£ such things as:
Engineers speak of a “control loop,” in which the “man in the loop” is the problematical element. This is the human component in a series of sequentially interacting pieces of equipment that control or adjust a function. But when the pilot is suddenly and unexpectedly brought into the control loop (in other words, participates in decision making) as a result of (inevitable) equipment failure, he is disoriented. Long periods of passive monitoring make one unprepared to act in emergencies. The sudden appearance of several alarms, all there for safety reasons, leads to disorientation.
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